Hôtel Le Comte Rouge


General Sales Terms

site WWW.LECOMTEROUGE.COM property and managed by SAS MANAVA
SIRET: 821 895 984 00010 - TV FR 53 821 895 984
Phone: 04 50 71 06 04
Mail : reservation@lecomterouge.com

1. Object

These terms and conditions define the rights and obligations of the parties in connection with the remote booking of services offered by SAS MANAVA on its Site and Mobile Services.

They govern all the steps necessary to the booking and follow-up of the booking between the contracting parties.

Any booking therefore implies on the part of the customer full and unqualified adherence to these conditions.

Every client acknowledges that he has the ability to contract, i.e. have the legal majority and does not be under guardianship or guardianship.

The names "Hotel" and "site" refer in all of this text to the site named SAS MANAVA and corresponding to the domain name searchable to WWW.LECOMTEROUGE.COM.

2. Field of application

These terms and conditions apply to all bookings made via the internet, via the Website or Mobile Services and its partners.

3. Opposability of terms and conditions

In any event, the version of the terms and conditions of sale applicable to the customer is the one in effect at the time of booking on the website or Mobile Services or with its partners.

4. Booking

Bookings can be made on the website, by phone, by email or by mail.

The booking will only be effective if the latter is guaranteed by the customer, either by providing a credit card number with a valid date or by deposit payment, and after receiving a detailed booking confirmation.

The payment of all services will be made directly to the hotel (exceptions made for prepaid bookings at the time of booking).

The hotel reserves the right to refuse any reservation in case the credit card number is incorrect or the booking is incomplete.

Bookings regardless of their origins will be payable in EUROS only.

The hotel accepts the following credit cards: Visa, Mastercard and American Express, and has a secure reservations system (SSL) that protects and encrypts all sensitive data transmitted to the booking to prevent disclosure to a third party .

The customer is solely responsible for his choice of services and their suitability for his needs, so that the responsibility of the hotel cannot be sought in this regard.

5. Payment

The customer must show up at the hotel with the bank card that has enabled him to guarantee the booking or to carry out the prepayment.

The hotel may also ask them to present identification for the prevention of credit card fraud.

Payment is debited at the hotel during the stay, except in the case of special conditions or rates where the payment debit is made at the time of booking (prepayment online on certain rates). This prepayment is called an arret.

In the case of an unpaid rate online, the hotel may ask the customer, upon arrival, for a security deposit or authorization to debit the credit card, in order to guarantee payment of the sums corresponding to the services consumed on the spot.

There are three ways to pay deposits:
- either by cheque to the hotel and addressed directly to the hotel
- or by credit card.
- or by bank transfer.

In this case, the booking becomes firm and final only upon receipt of the deposit by the hotelier, within the allotted time.
The payment of the balance of the stay will be made on site with the hotelier.

6. Right of retraction

The customer is reminded, pursuant to Article L. 121-21-8 12 degrees of the Consumer Code, that he does not have the right of withdrawal under Article L. 121-21 of the Consumer Code.
The Terms of Sale of the Reserved Fare specify the terms of cancellation and/or modification of the booking.

7. Change and/or cancellation of stay

Any changes and/or cancellations of reservations must be requested by email at the hotel or by phone on 04 50 71 06 04

The application will not become effective until the hotel confirms its acceptance in writing.
In the event of a change in residence, the following conditions apply (except in cases of force majeure):
If you do not show up on your scheduled arrival date, your credit card will be debited the amount of the first night.

Any stay started is entirely due.

To cancel a reservation, the customer is invited to use the site via the contact form, or by email, mail or phone.

Cancellation of reservation is effective upon receipt of an email from the hotel confirming this.
The date of receipt of the cancellation request (by mail, mail, telephone, fax) will be the date chosen for the cancellation.

In the event of the customer's non-presentation at the hotel and in the absence of cancellation, the total amount of the booking will be deducted.

8. Force majeure

Force majeure refers to any event outside of parties that are both unpredictable, insurmountable and outside the parties that prevents either the client or the hotelier from insuring all or part of the obligations under the contract.

These are considered cases of force majeure or fortuitous cases usually recognized by the jurisprudence of the French Courts and Tribunals.

Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from a force majeure event.

It is expressly agreed that force majeure suspends the performance of their reciprocal obligations for the parties and that each party bears the burden of the costs that flow from them.

9. Price

Prices are shown in Euros.
VAT is always included.
Prices only include the services strictly mentioned in the booking.
At the price mentioned in the booking, the additional services provided by the hotelier during the stay and, if necessary, the residence tax will be added during the billing.
The applicable prices are those in effect on the day of booking. Hoteliers, independent professionals, are free to vary their price at any time. Only the price indicated in the booking confirmation is contractual.

10. Claims, disputes

In the event of a dispute, the client is informed of the possibility of using a conventional mediation procedure or any other alternative method of dispute resolution.
Under Articles L. 611-1 and following of the Consumer Code, the customer may, in the event of a dispute with the hotel, have recourse to the consumer dispute mediation process.
In accordance with Article L. 611-3 of the Consumer Code, mediation does not apply to claims made with the hotel.

A dispute cannot be considered by the Consumer Ombudsman when:

(1) The consumer does not justify having tried, in advance, to resolve his dispute directly with the professional by a written claim according to the terms provided, if any in the contract;
(2) The application is manifestly unfounded or abusive;
(3) The dispute has previously been reviewed or is under review by another mediator or a court;
(4) The consumer has lodged his application with the Ombudsman within one year of his written complaint to the professional;
(5) The dispute does not go within its jurisdiction.

11. Responsibilities

It is up to the Hotelier to take all guarantees and assurances necessary to welcome the public in his establishment and to carry out his activity.

The hotel's liability is limited in the event of the theft of property or objects when they have been entrusted to its custody only.

The client must ensure the custody of his property and equipment. The customer will have to inform the establishment of any damage that it is causing. It is responsible for all the damage caused by its intermediary and undertakes, in case of degradation of the places made available, (room, common areas such as swimming pool, jacuzzi, garden, living room, sanitary) to bear the costs of rehabilitation.
Therefore, any conduct contrary to public morals and public order will lead the hotelier to ask the guest to leave the establishment without any compensation or refund if a settlement has already been made. In the event that no payment has yet been made, the customer will have to pay the price of the nights consumed before leaving the establishment.

The client undertakes not to invite anyone whose behaviour is likely to harm the institution, the latter reserving the right to intervene if necessary. The customer will not be able to bring from the outside no drinks or food without prior permission from the management. The client undertakes to enforce all the rules and regulations of the establishment (including the smoking ban) by the participants and their guests. The client will ensure that participants do not interfere with the operation of the facility or interfere with the safety of the facility and the persons there.

Unless otherwise stated, the guest must leave the room before 11 a.m. on the day of the end of the booking. Failing that, he will be charged an extra night.

Animals are not allowed.

We offer free WIFI access allowing customers to connect to the internet. The client undertakes that the computer resources made available to him by the hotel will not be used in any way for the purpose of reproduction, representation, provision or communication to the public of works or objects protected by a copyright or by neighbouring rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the permission of the rights holders of books I and II of the intellectual property code where this authorization is required. If the client does not comply with the above obligations, he could be charged with a crime of infringement (Article L.335-3 of the Intellectual Property Code), sanctioned by a fine of 300,000 euros and three years' imprisonment. The customer is also required to comply with the hotel's internet service provider's security policy, including the rules on the use of security measures implemented to prevent the illegal use of resources. and refrain from any act that undermines the effectiveness of these means.

The photographs presented on the Hotel's Website and Mobile Services or those of the partners are of merely indicative value. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the hotels presented give as accurate an overview as possible of the accommodation services offered, variations may occur, in particular due to changes in furniture or possible renovations.

The hotel cannot be held responsible for the non-performance or poor execution of the booking in case of force majeure, due to the fact that the third party is unpredictable and insurmountable, due to the customer, including the unavailability of the internet network, impossibility access to the website, external intrusion, computer viruses or in case of unauthorized prepayment by the carrier's bank.

12. Délogement

In the event of an exceptional event or the impossibility of making the reserved room available to the guest or in case of force majeure, the chosen hotel reserves the possibility of having the guest fully or partially accommodated in a category hotel. equivalent, for similar services and subject to the customer's prior agreement.

The possible extra cost of the room, transport between the two hotels and a phone call remain at the expense of the chosen hotel.

13. Mediation

The decree of 30 October 2015 on the mediation of consumer disputes, which transposes into French law the 2013/11/EU Directive of 21 May 2013 on the out-of-court settlement of consumer disputes, and order No. 2015-1033 of 20 August 2015 regarding the out-of-court settlement of consumer disputes, clarify the conditions for the application of Article L152-1 of the Consumer Code, which obliges professionals from all consumer sectors to propose a procedure mediation in the event of a dispute with their clients. According to the law, the outcome of mediation must take place within 90 days. We invite you to submit your requests exclusively by email which will provide a dating of your correspondence and keep a personal archive.

Internal mediation

For any disputes that have not found solutions, we invite you to contact the Internal Mediation service, which undertakes to provide you with a satisfactory response within 30 days: SERGE PONT - INTERNAL MEDIATION - PRESIDENT AND CEO)
In case of dissatisfaction, it is brought to your knowledge the appeal to an external mediator of your choice.

External mediation

On the government website, you will find all the official information about mediation: http://www.economie.gouv.fr/mediation-conso
Nous vous invitons à consulter le site de Medicys : https://www.mieist.bercy.gouv.fr
Si vous êtes adhérent de la FEVAD ou que vous vouliez les consulter ou adhérer : http://www.mediateurfevad.fr
Le site de la DGCCRF : https://www.economie.gouv.fr/dgccrf
Vous pouvez aussi consulter les recours de la Commission Européenne :https://webgate.ec.europa.eu/odr/main/?event=main.home.show
Nous portons à votre connaissance l'existence de l'autorité européenne, appelé à se prononcer par des décisions contraignantes sur des litiges concernant les activités de traitement transfrontalier, garantissant ainsi une application uniforme des règles de l’UE et évitant que des réponses différentes soient apportées à une même affaire dans plusieurs juridictions : https://edpb.europa.eu/edpb_fr

14. Droit applicable

These terms of sale are subject to French and European law.