Hôtel Le Comte Rouge

MENTIONS LÉGALES

LEGAL ENTIONS

Introducing the site

Under Section 6 of Law 2004-575 of June 21, 2004 for confidence in the digital economy, users of the site are told WWW.LECOMTEROUGE.COM the identity of the various stakeholders in its implementation and follow-up:

Owner: Serge and Nathalie PONT - SIRET 821 895 984 00010 - Headquarters Address: 10 Boulevard du Canal - THONON LES BAINS

Creator: Simon Grange/Cinnk - 45 Thiers Street - 38000 Grenoble

Editor: SERGE PONT 10 Boulevard du Canal - 74200 THONON LES BAINS - Tel: 04 50 71 06 04
The editor is a PHYSICAL person.

Webmaster: Simon Grange/Cinnk - 45 Thiers Street - 38000 Grenoble - grangesimon@gmail.com.

Host: Simon Grange/Cinnk - 45 Thiers Street - 38000 Grenoble - grangesimon@gmail.com.

The name "https://lecomterouge.com/fr/"refers throughout this text to the site named WWW.LECOMTEROUGE.COM and corresponding to the domain name WWW.LECOMTEROUGE.COM.

Terms and conditions of use of the site and the services offered

The use of the site implies full acceptance of the following terms and conditions of use. These terms of use may be changed or completed at any time, so users of the site are encouraged to consult them on a regular basis.

The site is updated regularly. In the same way, legal mentions can be changed at any time: they are nevertheless necessary for the user who is invited to refer to them as often as possible in order to read them.

The site is a site that may give access to other sites, which may have their own legal records, which should be consulted and respected.

The user of the site acknowledges that he or she has the competence and means to access and use this site.

The user of the site acknowledges that he has verified that his computer configuration does not contain any viruses and that it is in perfect working order.

The user also acknowledges that he has read this legal notice and is committed to respecting it.

The user acknowledges that he has been informed that the site is accessible 24 hours a day, 7 days a week, with the exception of force majeure, computer difficulties, telecommunications network difficulties, technical difficulties, or for maintenance reasons.

The user states that the cost of accessing and navigating the site is his exclusive responsibility.
In the event that the user accesses the site from a state other than France, he also undertakes to ensure compliance with locally applicable legislation.

Description of services provided

The purpose of the site is to provide information about all the activities of the company cited in reference.
The site strives to provide as accurate information as possible on the site. However, it cannot be held responsible for omissions, inaccuracies and deficiencies in the update, either by its own doing or by the third parties that provide this information.

All information on the site is given as an indication, and is likely to change. In addition, the information on the site is not exhaustive. They are given subject to changes that have been made since they were put online.

The site makes every effort to provide users with available and verified information and/or tools, but cannot be held responsible for errors or omissions, lack of availability of information and services.
As a result, the user acknowledges using this information under his or her sole responsibility.

Compliance with the law

The site informs users of the site that all applicable laws and regulations are applicable to the Internet.
In terms of property rights, anything that can be accessed on the site can be used as it is for communication purposes, without questioning their property, with the rights holders.

However, if the use of multimedia resources of any kind, present on the site is not suitable for ethical reasons, all the laws, decrees in force to date and to come, some of which are recalled below could be used.

In particular, users of the site are required to comply with the provisions of the Law of 6 January 1978 relating to computer science, files and freedoms, the violation of which is punishable by criminal sanctions. They must also refrain from any collection, misuse of any misuse, and, in general, any act that could harm the privacy or reputation of individuals in relation to the personal data to which they access.
In accordance with the provisions of Articles L.335-2 and the following of the Intellectual Property Code, all information or documents contained in the site, as well as all elements created for the site, are either the property of the site or are subject to a right to use, operate and reproduce.

These elements are subject to copyright legislation. Therefore, no license, or any other right except to view the information, is granted to anyone with respect to intellectual property rights.

Any reproduction, representation, modification, publication, transmission, distortion, total or partial of the site or its content, by any process, and on any medium is prohibited, unless prior agreement with the site.
Any unauthorized exploitation of the site or its content, the information disclosed therein would incur the responsibility of the user and would constitute a infringement sanctioned by articles L 335-2 and following of the Intellectual Property Code.

The same is true of the databases on the site, if any, which are protected by the provisions of the law of 1 July 1998 transposing into the Intellectual Property Code the European Directive of 11 March 1996 relating to the legal protection of databases, and the General Data Protection Regulation (RGPD), which came into force on 25 May 2018, from the European Parliament's 2016/679 Regulation and the Council of 27 April 2016. As such, any reproduction or extraction would be the responsibility of the user.

Any reproduction or full or partial representation of these marks or logos, alone or integrated with other elements, without the express and prior permission of the site is prohibited, and would incur the responsibility of the user within the meaning of articles L 713-2 and L 713-3 of the Intellectual Property Code.

Interactive spaces (possibility of asking questions) are available to users.

The site reserves the right to remove, without prior notice, any content deposited in this space that would contraviar to the applicable legislation in France, in particular the data protection provisions.
If necessary, the site also reserves the possibility of questioning the civil and/or criminal liability of the user, especially in case of messages of a racist, offensive, defamatory, or pornographic nature, regardless of the medium used (text, photography...).

The user undertakes, on pain of having his civil and/or criminal liability incurred, not to use the site to transmit by any process (email or other), any content including programs, codes, viruses ... to destroy or limit the site's functionality.

The site reserves the ability, as part of its interactive services, to immediately and without prior notice, any content of any kind, including any message, text, image, graphic... violations of existing laws and regulations, including the regulations described above.

In the event that a user wishes to use one of the site's contents (text, image, etc.), he agrees to request prior and written permission of the site, by writing to the site.

Liability limitations

The site cannot be held responsible for direct or indirect damage that could result from access or use of the site, including inaccessibility, data loss, damage, destruction or viruses that could affect the user's computer equipment, and/or the presence of viruses on the site. The site may also not be held responsible for indirect damage (such as a loss of market or loss of a chance) as a result of the use of the site.
Interactive spaces (possibility of asking questions in the contact area) are available to users. The site reserves the right to remove, without prior notice, any content deposited in this space that would contraviar to the applicable legislation in France, in particular the data protection provisions.

If necessary, the site also reserves the possibility of questioning the civil and/or criminal liability of the user, especially in case of messages of a racist, offensive, defamatory, or pornographic nature, regardless of the medium used (text, photography...).

Right to be removed

In accordance with the provisions of Section 38 and following of Act 78-17 of January 6, 1978 relating to computer science, to files and freedoms, any user has the right to access, correct and object to personal data about him, by making his written and signed request, accompanied by a copy of the identity document with the signature of the holder of the piece, specifying the address to which the reply must be sent.

Transfer of personal data

No personal information of the user of the site is published without the user's knowledge, exchanged, transferred, ceded or sold on any medium to third parties.

Only the assumption of the purchase of the site and its rights would allow the transmission of the said information to the eventual purchaser who would in turn be bound by the same obligation to preserve and modify the data vis-à-vis the user of the site.

Database

The databases are protected by the provisions of the law of 1 July 1998 transposing Directive 96/9 of 11 March 1996 relating to the legal protection of databases.

Some interactive services on the site may require a passcode and password that are provided by the manager of these services.

User's responsibilities for personal data

Access codes and passwords are confidential, personal, untransestable and intransmissible. The user is responsible for the management and retention of access codes and passwords.

As a result, it is up to the user to implement any precautionary measures necessary for their protection and conservation. The user is responsible for the consequences of their use.

The site cannot be held responsible for any fraudulent use of users' access codes and passwords.
The user agrees to inform the site of any fraudulent use of access codes and passwords as soon as they become aware of them.

Hyperlinks

The hyperlinks, set up as part of the site, to other resources on the Internet have been pre-authorized, or comply with current ICC legislation. However, the site does not have the ability to verify the content of the sites visited in this way, and will therefore not assume any responsibility for this fact.

However, since the site is not the publisher of these sites, it cannot control its content. As a result, the site cannot be held responsible for the content of the sites thus accessible, or for any collection and transmission of personal data, installation of cookies or any other process for the same purpose, carried out by these sites.

Users and visitors to the site cannot set up a hyperlink to the site without the site's written and prior permission. Any request for this purpose should be addressed to the site.

Cookies

Navigation on the site is likely to cause cookie (s) to be installed on the user's computer. The data obtained are intended to facilitate further navigation on the site, and are also intended to enable various traffic measures. Please read about the personal data management policy below in the "Other Legal Mentions" section.

Changing legal mentions

The site reserves the right to change this notice at any time. The user therefore agrees to consult it regularly.

Law applicable and jurisdiction

Any disputes relating to the use of the site are subject to French and European law.
Personal data management
Your personal data

All your collected information is and will be confidential. They will never be used in any other setting than that of our site-related activity. They will never be disclosed or resold to anyone, including potential future partners.

We respect and ask our employees to comply with the provisions of the Computer Science Act of 6 January 1978, to the files and freedoms, the provisions of Articles L.335-2 and the following of the Intellectual Property Code, the decree of 30 October 2015 on the mediation of consumer disputes, Article 16 of the European Regulation No. 2913/92 of the Council of 12 October 1992, Article L.218-2 of the Consumer Code, Article L.123-22 and Article L.110-4 of the Code of Commerce, Article L.102 B of the Procedure Book and the General Data Protection Regulation (RGPD), which came into force on 25 May 2018, from the European Parliament and Council Regulations (EU) 2016/679 of 27 April 2016.
You therefore have the right to retract and delete your data on request via our contact form, except under the provisions of the law, mentioned above and without being exhaustive, and especially what relates to your invoices.

We collect data to ensure the smooth running of our site and thus ensure the best possible user experiences.

We use your data to honor your orders, to be informed of problems related to your purchase, to advise you on presale and to provide an S.A.V. and assistance in case of litigation.

We use your data to improve our pages, search queries and search engine clicks for our SEO processes.
You provide some of this data at the time of your registration on our site, when you send a search query on search engines, such as Google or Bing for example, and you arrive on our site, or when you contact our company by direct email or by our contact form or by your customer account.

We get some of them by recording the way you interact with our site, for example by using technologies such as cookies and by receiving error reports or usage data from our site.

We also collect data received from third parties, but which can provide us with your consultations on our site through your IP address allocated by your internet service provider.

This research is done in the context of solving technical and security problems to define the origins of the causes anticipated and help us solve them, thus improving our services. This data is anonymized for us, and is by no means nominative, and we have no way to reconcile this data with you, unless you already have a customer account with us and you log in from the same IP address.

Our outsourcing and server management company, which has access to the data, complies with the terms of the legislation and is informed of its legal obligations to you by us among others. This company is: Simon GRANGE.

You have a choice of the data we collect. When you are asked to provide personal data, you can refuse. For example, you may or may not sign up for our newsletter or our third-party partners at the time of registration on our website.

But if you choose not to provide the data needed to provide information or functionality, you may not be able to use the site or functionality in question.

The data we collect at the time of registration is all explicitly readable on our registration form. For others and as part of tracking our traffic, you are herein to know.

Your data is used in the advertising framework to better offer our products following your queries on search engines; again, his answers are made as part of a questioning on your part and are relevant only in the context of your written or verbal semantic research. They are not related to your person, but to the expression of your research and are therefore totally anonymized for us.
All data collected on our website is encrypted.

Name and contact data

We collect your first and last name, email address, postal address, phone number and other similar contact information.

Identifiers

We collect your account password on our website. We may reset it to change to meet a need for access on your part or solve a purchase or SERVICE problem.

Demographics

We only collect data about you such as your age, gender, country and preferred language.

Payment data

We do not collect the data necessary to process your payment, either in your account or at the time of your payment, as long as you are directly connected to the payment solution you have chosen and these payment platforms are secure services.

However, during a so-called "Offline" payment, we collect the details of your blue card in order to manually book, through our booking service, your stay.

Device and usage data

We collect data on your device and how you and your device interact with our site through Google Analytics services.
We collect:

Data on the use of our site

We collect data on the features you use, what you buy, and the web pages you visit. This data includes your search queries or voice and text commands that lead you, through your interactions with your search, to our site.

Device data, connectivity and configuration

We collect data on your device as well as on the network you use to connect to our site. This includes operating system data, IP addresses, device type, and regional and language settings.
All this in anonymized way, unless you have a registered account on our site.

Problem solving, SAV and mediation

When you contact us to receive help to solve a problem, or as part of a business application, we collect and archive our exchanges for the purpose of traceability in order to better serve you and optimize our customer relationship.

Interests and favourites

We don't collect any data on your interests and favorites.

Contacts and relationships

We do not collect any data about your contacts and relationships.

Location data

We do not collect any temporary or permanent location data, except your billing address and any delivery addresses, which you have communicated to us spontaneously at the time of your purchase.

Written and visual content

We collect and archive our exchanges for the purpose of traceability in order to better serve you and optimize our customer relationship.

Sound content

We do not collect or archive any sound data

Video

We collect your customer testimonials on video, posted by you and with your consent, on our Facebook page. These videos can be found on our website with your consent and as part of the legislation.

Review and comment

We collect and publish or moderate your opinions and comments as part of the legislation. Refusals are also archived as legislative control.

Data retention

Your data is stored according to the types of information for different durations and for different reasons.
These shelf lifes are a legal obligation in the commercial, tax and banking legislative domain.
Cookies are kept for a legal period of up to 13 months, but we opted for a 60-day retention.
Your account and order invoice information is kept for 10 years for an accounting and legal obligation from the end of the fiscal year.

Payment information is not collected on our website, but is kept with our bank and yours for a legal period of 5 years.

Mailing or Newsletter on special offers, promotions and churn

With your agreement, we can send you information about our news, our special hosting offers or for other services by mail or email.

However, we only intend to send you the communications by mail and email you wish to receive.
When you subscribe or opt out of sending promotional materials, and provide us with your email address voluntarily and specifically to receive marketing communications, we will contact you periodically via email and provide you with information about special offers and promotions that may be of interest to you.

Protecting the privacy of minors

This site is not intended for children and minors and we do not deliberately request or collect Child and Minor Data. As a parent or legal guardian, do not allow your children to submit Data without your permission.

Notifications in case of violation

In the unlikely event of a data breach, we will enforce any applicable laws or regulations. You are informed that we are required to notify you of the accidental or unauthorized disclosure of confidential information for which we would be responsible.

Cookie and similar technology information

Therefore, tracers (cookies and similar technologies) requiring a collection of consent cannot be deposited or read on the user's terminal until the person has given consent.

Refusal to install a cookie may result in the inability to access certain services. We therefore invite you to accept this process by accepting their uses.

We inform you that browsing our site may cause cookies to be installed on your computer, tablet or smartphone or any other user-visiting machine on our used site.

We ask for your explicit consent.

A cookie is a small file, which does not allow the user to be identified (except in the case of account creation and within the limit of their design objective) but which records information about browsing a computer on a site.

Typically, the text of a cookie is a chain of numbers and letters that allows you to identify your computer in a unique way.

The data obtained are intended to facilitate further navigation on the site, and are also intended to enable various traffic measures. The lifespan of cookies is set up on our site at 90 days, asking you again, in case of non-visit during this period, your consent.

By accepting or declining on our site the use of cookies, this does not concern other sites. You can set up your browser in general, by going to your browser's preferences and settings.
We use cookies or similar technologies for a variety of purposes:

Remember your Preferences and Settings

The settings that allow our site to function properly or keep your preferences over time can be stored on your device. For example, we record preferences such as language, browser and media player settings, so you don't need to re-start them every time you return to the site.

Connection and authentication

When you log into our site using your account, we store a unique identification number and the time you logged in, in an encrypted cookie on your device. This cookie allows you to browse the pages of the site without having to make a new connection to each page. You can also save your login information so you don't have to log in every time you return to the site.

Security

We use cookies to detect fraud and misuse of our site and services.

Storage of the information you provide to a website

When you provide information when you book on our website or when you pay for goods or services, we store the data in a cookie to store the products and information you have added.

Social networks

We have no interaction with your social networks, except knowing the type of network that may have directed you to our site, without knowing the source page.

Comments

We use cookies to allow you to provide feedback on our site.

Analysis

We use cookies to collect data on the use and performance of our site.
For example, we use cookies to count the number of unique visitors on a web page or service and to develop other statistics on how our site works. This includes cookies from our site and third-party analytics providers.

Performance analysis

We don't use cookies to balance the load so that websites are always up and running.

Cookie type

Some of the cookies we commonly use are listed below. This list is not exhaustive, but it is intended to illustrate the main reasons why we place cookies. The site can place all or part of the following cookies:
MUID, MC1 and MSFPC - Uniquely identifies web browsers visiting our site. These cookies are used for advertising, site analysis and other operational purposes.

CC- Contains a country code determined from your IP address.

PPAuth, MSPAuth, MSNRPSAuth, KievRPSAuth- Helps authenticate when you sign in with your Microsoft account.

NAP- Contains an encrypted version of your country, your zip code, your age, your language from your customer account.

MR- Used to collect information for analysis.

In addition to the cookies we might place when you visit our websites, third parties could also place cookies when you visit our site. In some cases, this is due to the fact that we have hired a third party to provide services on our behalf, such as site analysis. In other cases, this is because our web pages offer content from third parties, such as videos. Because your browser connects to these third parties' web servers to retrieve this content, these third parties are able to set or read their own cookies on your device and can collect information about your online activities on websites or online services.

Turning off cookies

You can disable cookies or delete them on your browser. Each browser has, in its settings preferably, settings for this purpose.
Here are some help links offered by the designers of the main browsers.
Chrome: https://support.google.com/chrome/answer/95647?hl=fr&p=cpn_cookies
Edge, IE: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
Opera: https://www.opera.com/help/tutorials/security/privacy/
Safari: https://support.apple.com/kb/PH5042?locale=fr_FR

Using web tags and analytics services

The web pages of our site may contain electronic images known as web tags (also called spy pixels or scripts) that we use to place cookies and count users who visit our site. We also include web tags in our promotional emails or newsletters to determine if you're opening and enjoying them, but also so you can unsubscribe and ask for the destruction of your information.

In addition to placing web tags on our site, we sometimes work with other companies to place our web tags on their websites or in their advertisements. This helps us establish statistics to see how often a click on an ad on our site results in a sale or any other action on the advertiser's website.

Finally, our site contains web tags or similar technologies from third-party analytics providers, which helps us establish global statistics on the effectiveness of promotional campaigns or other operations. These technologies allow analytics providers to place and read their own cookies or other identifiers on your device, allowing them to collect information about your online activities in apps, websites or other products.

This data is anonymized, and is by no means nominative, and we have no way to reconcile this data with you, since we do not transmit our name files.

You can opt out of the data collection or use by some of these analytics providers by clicking on the following links:

Google
https://policies.google.com/privacy/update#infocollec https://tools.google.com/dlpage/gaoptout
(requires the installation of a complementary module to the browser)

Bing
https://advertise.bingads.microsoft.com/en-us/resources/policies/opt-out-of-the-bing-ads-optimization-programhttps://privacy.microsoft.com/fr-fr/privacystatementhttp://help.bing.microsoft.com/#apex/18/FR/10013/-1/FR 

Channel manager and booking platforms

We call on partners for some of our bookings. These partners are informed and comply with current legislation. Below is a list of these providers for possible contact.
Booking: expedia https://www.booking.com:
https://www.expedia.com
Trivago: https://www.trivago.fr
Hotels.com: https://fr.hotels.com
HRS: https://www.hrs.com
Agoda: www.agoda.com
Lastminute: https://www.fr.lastminute.com
Tripadvisor: https://www.fr.tripadvisor.fr
ebookers: https://www.ebookers.ie
Kayak: https://www.kayak.frWe

remain available for further information by contacting our contact form.

Internal representation

We have appointed a data protection delegate, also known as DPO, and it has been reported to the appropriate CNIL agency. This designation bears the number DPO - 72369 and takes effect on 12.10.2019.You can therefore attach SERGE PONT to reservation@lecomterouge.com, or 0450710604.We bring to your knowledge the existence of the European authority, called upon to rule in binding decisions on disputes concerning cross-border processing activities, thus ensuring uniform application of EU rules and avoiding different responses to the same case in several jurisdictions: https://edpb.europa.eu/edpb_fr
Thanking you for your trust.

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